FAQs
Hi Friends!
Where are you located?
We are based in China and Singapore. From time to time, we host in-person DIY workshops and spiritual healing events in both countries.
In the future, we plan to expand to other countries and regions. Stay tuned!
Shipping Information
Do you ship internationally?
Yes, we do!
We ship to almost every country in the world, with the exception of the following countries due to shipping restrictions. We’re sorry for any inconvenience and will continue working to expand our shipping destinations.
· Bahamas
· Yemen
· Cuba
· Iran
· Sudan
· Syria
Free shipping on all orders over US$200.
What are your shipping rates?
We offer affordable flat-rate international shipping.
For more details, please refer to our [Shipping Policy].
Refund & Return Policy
Do you accept returns?
Yes! But it depends.
We want you to be 100% satisfied with your purchase and the energy. Please see below for further details on our return policy.
General Products
General products and standard items, such as bracelets and pocket stones, are eligible for return within 10 business days of receiving your order. Please note shipping costs on returns are not covered by us.
When returning an item, please make sure it is packaged securely and carefully. If the item is returned damaged, we will not be able to issue a refund.
Raw Stones
Raw stones are not eligible for return unless they are damaged in the shipping process.
Please review the product details and photos carefully before placing your order. If you would like additional photos or information about a particular item, please feel free to contact us before purchasing.
Flash Sales & Final Sales Items
All sale items and items marked “Final Sale” are not eligible for return or exchange.
Due to the limited inventory and rarity of many of our products we also launch flash sales/seasonal special items. This will be clearly stated at the bottom of the product description and are not eligible for returns or exchange either.
Herbs & Cleansing Tools
herbs, and cleansing tools e.g. sage sticks, incense cones, incense sticks are not eligible for return or exchange.
My item arrived broken. What should I do?
We’re sorry to hear that your item arrived damaged.
Don’t worry—we’ll do our best to help. Please contact our customer support team through our [Contact Us] page.
To help us resolve the issue as quickly as possible, please provide the following information:
· Your order number
· A clear photo of the damaged product
· The name of the product
Can I cancel my order?
Unfortunately, we are unable to cancel orders once they have been placed.
Many of our items are one-of-a-kind. Once an order is placed, the item is reserved for you, which means another customer who may have wanted it may miss the opportunity to purchase it. Please double check your orders before making the payment.
If you have any questions about an item or need help before placing an order, please feel free to send us a message through the contact form below. We’ll be happy to help!
Can I cancel my order?
Unfortunately, we are unable to cancel orders once they have been placed.
Many of our items are one-of-a-kind. Once an order is placed, the item is reserved for you, which means another customer who may have wanted it may miss the opportunity to purchase it. Please double check your orders before making the payment.
If you have any questions about an item or need help before placing an order, please feel free to send us a message through the contact form below. We’ll be happy to help!