Refund policy
At FerryMoon, we want you to feel confident when choosing your crystals, jewelry, and spiritual treasures. If you are not completely satisfied with your purchase, please contact us and we will do our best to help.
Return Window
We accept return requests within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage, stains, scratches, or signs of wear
How to Request a Return
Before sending anything back, please contact us at:
Please include your order number, the item you would like to return, and the reason for the return. We will provide further return instructions.
Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the return shipping cost.
We recommend using a trackable shipping service when returning an item, as FerryMoon cannot be responsible for returns that are lost in transit.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide your order number and clear photos of the item and packaging so that we can review the issue and arrange an appropriate solution.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your payment provider additional time to process and display the refund in your account.
Original shipping fees are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
Non-Returnable Items
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return.
Personalized, customized, or specially made-to-order items may also be non-refundable unless they arrive damaged or defective.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Contact Us
For questions regarding returns or refunds, please contact:
Email: haoyanting@hotmail.com